Shipping
What Shipping Methods Are Available?
France and International Orders : We use the following services depending on distance and weight: La poste, FedEx, UPS, DPD, TNT
Do You Ship Internationally?
Yes ! We ship worldwide.
How much are shipping fees ?
Shipping cost for your order will be displayed at the checkout page.
Duties and taxes ?
Shipping cost: 7 euros > France
15 euros > Worldwide.
How long it takes to ship my order?
Any duties and taxes charged by customs of the destination country are the sole responsibility of the buyer, and will not be refunded or reimbursed by Back To Paper.
Payment
What Payment Methods Are Accepted?
Returns and exchanges
How Can I Return a Product?
All items are quality controlled before they are shipped. We encourage you to do the same when you receive your order. If you think an item or the parcel is damaged, please, note it on the delivery form and take a picture of the damage. Send it to us within 12 hours of delivery with your order number. Claims for damaged items will not be accepted after 12 hours.
The cost of shipping an item back to DOTSY is always the responsibility of the customer. The original shipping and handling costs are not refundable